Please read the System Integration Advice help topic. Most of the advice available for making a plugin work is on this page.  Ask the user community on the forum (this is likely faster than a direct email).

Support Policy for Plugins
Although we endeavor to be highly compatible with most plugins, 100% compatibility with all plugins is not a realistic goal.  Plugins vary significantly in quality and stability and not all are robust enough for live performance.  Because of this, we intend to provide high compatibility for major tier plugin vendors' products, but unfortunately we cannot commit to investigating and fixing issues with every plugin.  Please consider instead contacting the plugin vendor, or using alternatives.  We can work with vendors if you have them contact us.